Some may ask what the difference between cancellation fee and evaluation fee is. Don’t they mean the same?

If the evaluation fee is equivalent to cancellation fee, then regardless of whether the recovery job is recoverable or not, you will have to pay a fixed fee upfront before we even proceed with the evaluation.

However, this is not the case in our procedures. When you send in the disk to us, we will do a free evaluation for you (no fees to be paid upfront). After the evaluation, we will let you know on the recovery pricing. Only in that stage if you do not wish to proceed will we charge a cancellation fee of $50 (for the standard service). If data is not recoverable, there will be no charge at all! No hidden charges. Not even the cancellation fee.

Now, you will ask why charge for the cancellation fee then. We want to discourage those who are not sincere in pursuing the data recovery service with Adroit Data Recovery Centre to send their disk down for free evaluation. Therefore, we feel that the best way is to impose a small fee. Moreover, we feel that it is fair that we are covered for the time spent in handling the disk should the customer decide not to proceed with the recovery for whatever reasons.

Furthermore, customers would have known our estimated range for data recovery fees before they send it down to us and we will not arbitrary raise the fees just for customers to cancel the job.